Within 5 minutes of his arrival the water finally began to heat up and we were told to stay in our room. We turned on the water again and waited until the engineer arrived about 45 minutes after the first call. When we asked for the new room they said they would not change the room unless the engineer deemed ours unworkable.
When we called again we were told we weren’t being patient enough and that we needed to wait longer. After waiting for a short time we decided it might be best to avoid staying up all night and request a new room. We called and were told the engineer would come up and take a look at it -this was around midnight. We tried to give our kids a bath and the water wouldn’t heat up. The bathrooms smelled as though they had been backed up for a week. When we got to the room we were disappointed to find it was not cleaned and unidentified liquids all over the tables and walls. We were asked if we wanted a remodeled room or not for an additional fee. meaning we basically paid for an upgraded room and a basic king. We were charged for the upgrade at full price of the room. This time we asked to upgrade the room so we had more space for our small children as we had a long drive and they needed room to expel energy. At that time we were taken care of by a wonderful hospitable employee and the room was incredible. We came here because we had such a good experience when we came a few years back.
